Telco giant VHA has said it could have responded better to customer service complaints regarding slow speeds on its 3G network.
The admission comes after users on online forums such as Whirlpool have complained about slow speeds and poor reception. Vodafone chief technical officer Michael Young told Fairfax the company could have responded better.
“We could have done a better job,” he said, adding that the problem could take another couple of weeks to completely resolve.
The Telecommunications Industry Ombudsman told the publication that even if problems are in the process of being fixed and will only affect users for a short amount of time, customers must be informed.
“Where relevant information hasn’t been provided, customers may be entitled to remedies including release from contracts or fee reimbursement,” a spokesperson said.
Patrick Stafford is a freelance journalist and a former deputy editor of SmartCompany.
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