A major malfunction has affected Telstra’s national network, bringing down cable, ADSL and NextG services across the country for around an hour this morning.
The outage affected both home and business broadband and mobile internet customers, but all services were fixed shortly before 9am AEST.
“At about 7.50am we started getting indications from our customers that access to the internet appeared to be down,” spokesman Craig Middleton told Sky News.
“People could not access international sites or Australian websites that had international links.”
Several users vented their frustration on the Whirlpool forums.
A user going by the name of “Boon” said his business was affected, but relied on a back-up connection to continue working.
“I work with a large stockbroker. We are down at the minute, but [we have] our backup connection to hold the load so we don’t lose these tens of thousands of dollars.”
A cause for the outage is not yet known. It is understood the fault originated in the international gateway, where Telstra networks connect internationally.
Telstra did not return calls before publication.
Patrick Stafford is a freelance journalist and a former deputy editor of SmartCompany.
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