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What is a chatbot and how does it work?

Latest Stories

How to strike a balance between human and digital customer service

Business Advice

How to strike a balance between human and digital customer service

Mark Fazio 10 July, 2019

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Technology

Are chatbots harming your customer service reputation?

Fi Bendall 14 November, 2018

Marketing

Can chatbots be true brand advocates?

Fi Bendall 03 August, 2017