Marketing Critical response: How to deal with a bad online review of your business SmartCompany 09 November, 2015
Marketing Meriton whistleblower claims staff stopped customers from leaving negative TripAdvisor reviews and gave incentives to improve ratings Eloise Keating 21 October, 2015
Marketing Caught out: Ad agency admits to ‘astroturfing’ positive government app reviews Eloise Keating 22 September, 2015
Finance Removalist company fined $30,000 for allegedly faking online testimonials; Quickflix in trading halt ahead of potential acquisition: Midday Roundup Renee Thompson 30 July, 2015
Marketing Queensland restaurant bans children under 7 and goes viral on Facebook Eloise Keating 09 July, 2015
Marketing Restaurant owner hits back at negative Facebook review: “Jump out from behind the safety of your PC and grow a set” Eloise Keating 08 July, 2015
Technology Why social graphs won’t save us from dishonest online reviews The Conversation 07 May, 2015
Marketing NZ restaurant picks apart bad customer review: Why this small business owner says the customer is not always right Eloise Keating 05 May, 2015
Marketing Gelato Messina goes to town on complaining customer who called employee a “fat Asian bitch”: “Don’t come back. You’re not welcome anyway” Eloise Keating 16 April, 2015
Finance Wendy’s shrinks size of its stores due to tough trading conditions; Financial services group suing Whirlpool over negative review: Midday roundup Broede Carmody 15 August, 2014
Marketing Menulog under fire for restaurants offering customers vouchers to take down their negative reviews Eloise Keating 07 August, 2014
Marketing Would you charge guests $500 for a bad online review? US hotel owner apologises for “poor taste” policy Eloise Keating 06 August, 2014
