People Woman awarded $300,000 after Kmart chair breaks – the importance of sticking to store policies Dominic Powell 07 October, 2016
Technology Why this Sydney real estate company spent $20,000 on a robot receptionist Dominic Powell 06 October, 2016
Retail Back to the future: Department stores recreate the Golden Age to grow again Kevin Moore 26 September, 2016
Marketing Customers ask Westpac for millions as bank takes to social media to explain outage Emma Koehn 23 September, 2016
People Shoppers complain of “absolutely disgusting” customer service at Masters fire sale: How to maintain staff morale in a closing business Emma Koehn 12 September, 2016
Marketing Why 200,000 customers thanked Clarks Shoes for its superior service Dominic Powell 01 September, 2016
Retail Kmart cops social media backlash after store layouts and self-service checkouts fail to impress shoppers Emma Koehn 19 August, 2016
Technology How 11 Queensland companies are using technology to solve their customers’ problems The Conversation 16 August, 2016
