Business Advice Harvey Norman tops list of NSW business complaints, but will it have an impact on the brand? Dominic Powell 01 May, 2017
Retail Study shows nearly half of Aussie retail workers cop customer abuse: How to prepare your staff for conflict Dominic Powell 06 December, 2016
Retail Customer sues Zara over claims of “dead rat” in dress hem – will it have a long-term impact on brand? Dominic Powell 18 November, 2016
Finance Chef stabs man after complaint about service: Five lessons in customer service Cara Waters 11 April, 2013
