Opinion Marketing This business owner told me not to buy his product: Now I’m a customer for life Ian Whitworth 15 February, 2023
Business Advice Entrepreneurs Lessons from the salon and 30 years in business: How to build customer and client loyalty Renae Kunda 22 January, 2021
Marketing How do you get your audience to actually care about your brand? Kady O Connell 15 October, 2020
Business Advice Deliver at all costs: The three secrets to landing and keeping big business clients Jeremy Chen 28 August, 2020
Business Advice Coronavirus “They’re people, not buildings”: How to maintain a strong client relationship in the time of social distancing Richard Scenna 07 July, 2020
Finance As economic uncertainty grows, is it time to stress test your customer base? Darrell Hardidge 09 September, 2019
Business Advice Want unshakable customer loyalty? Forget satisfaction and focus on appreciation Darrell Hardidge 30 July, 2019
Business Advice Danger, danger: The long-term risk of having one mammoth client Ian Whitworth 12 June, 2019
Marketing The freebie philosophy: Why giving away free stuff will make your business money Nicola Moras 05 March, 2019
Business Advice How to be sensitive to your clients’ needs and emotions Giulia D’Anna 13 February, 2019
Business Advice Satisfaction isn’t sufficient: Why businesses should focus on customer appreciation Darrell Hardidge 28 November, 2018
