Businesses in the retail and telecommunications sectors have been granted a 12-month transition period to adjust to the new Australian Consumer Law, which comes into effect on January 1, 2011.
The new law, which targets consumer protection, aims to cut red tape for businesses operating across state borders by replacing 20 existing state and territory laws with a single, national law.
It includes new rules on unfair contract terms, consumer rights when buying goods and services, product safety, door-to-door sales and other direct marketing.
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