41. The Grout Guy
The Grout Guy is now offering a comprehensive suite of services including fixing showers, grout replacement and more. See their Smart50 rank.
Revenue: $19.7 million
Growth: 34%
Founders: Brad Young
Head office: Landsdale, WA
Year founded: 2007
Employees: 110
Industry: Other
Website: thegroutguy.com.au
How The Grout Guy started
Before The Grout Guy was a multimillion-dollar enterprise, founder Brad Young was a 17-year-old high-school dropout with a single van fixing leaking showers. He soon saw an opportunity to fill a niche and build a substantial business. From those humble beginnings in 2007, The Grout Guy is now offering a comprehensive suite of services. Sure, it still fixes leaking showers, but also offers grout replacement, extensive regrouting tasks and tile repairs. While the company’s main focus is the residential market, 20% of The Grout Guy’s business caters to commercial properties such as real estate agents and aged care facilities.
Growth
The Grout Guy’s development of a scalable Customer Relationship Management system, driven by the need to enhance customer satisfaction and operational efficiency, led to a 52% increase in turnover in its first year of implementation. The company is on track to reach $22 million in revenue this financial year, reflecting its robust growth trajectory.
Where to next
The company has a staff of over 110 employees and a fleet of 76 vans servicing Perth, Melbourne, Sydney and Brisbane. And its next big move is the Adelaide market. Over the next 12 months, The Grout Guy’s focus is on growing its real estate and commercial market segments, as well as introducing support products and add-on services such as cleaning supplies and tiling. A revitalisation of its online presence to capture more leads and enhance current user experience, driving further growth, is also in development.
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