Bunnings Warehouse has overtaken Home Timber & Hardware to rank as Australia’s number one hardware store for customer satisfaction, according to the latest rankings from Roy Morgan Research.
Bunnings recorded a customer satisfaction rating of 89% in September, up 0.1% points on the same time last year, Roy Morgan found, while Home Timber & Hardware slipped from the top position, declining 0.4% points over the course of the year to 88.6%.
Home Timber’s sister brand Mitre 10 (both brands are owned by Metcash) finished in third place, after seeing its customer satisfaction decline 3% in the past year to 86.9%.
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Martin Kovacs is a journalist with experience covering the IT, consumer electronics, retail, finance and energy sectors.
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