The first day of the 2023 CommBank SmallBiz Week conference was insight-packed from start to finish, attracting huge crowds of growth-focused small businesses at Melbourne’s Marvel Stadium.
In a room overlooking Port Phillip Bay, where late-autumn sunshine bounced off the sparkling water, business leaders roamed past stall after bustling stall—collecting armfuls of swag, expert advice and important industry connections along the way.
At the presentations, seats quickly filled with diligent note-takers, absorbing as much information as possible in back-to-back sessions designed to help small businesses survive and thrive in these uncertain times. Here are just a few of the day’s key takeaways.
In an industry panel on the importance of cybersecurity, Amy Morgan, executive manager of small business banking at CommBank, noted that cyberattacks are “becoming a lot more sophisticated, and changing week on week.”
Small businesses are a big target for cybercrime, the panel said, because criminals know they may not have the knowledge or resources to protect themselves.
Email compromise is one of the most devastating avenues of attack, according to Darren Pauli, Senior Project Specialist at Telstra, including the interception and doctoring of invoices. This is yet another reason businesses should embrace e-invoicing, which exchanges invoice data through an encrypted network for extra security and peace of mind.
The panel, which also included Matthew Addison, Director and Chair at COSBOA, and Tim Smith, National Membership Manager at Family Business Association, had some other tips for beefing up cybersecurity:
The panel also recommended that small businesses appoint “cyber wardens“, in the same way you would have first-aid or fire wardens, and that they practise “cyber drills”. For example, if you came to work and couldn’t use your computer, what would you do? Are your files backed up? Do you have cyber insurance? (If so, keep the details in hardcopy rather than online.)
How will AI change the way we work? Completely and irreversibly, according to a panel on new tech and automation.
But there are plenty of positives here—tasks will become easier and faster to complete, and rather than replacing workers, it will free them up to focus on other areas and adopt new skills.
As a former small business owner herself, Kim Hughes, GM, digital and transformation, CommBank, had some good advice to share:
With interest rate movements and the rising cost of living, the panel discussed funding and growth hacks to enable growth and cash flow management.
Kerryn Saward, GM, commercial transaction products and growth, CommBank, directed small businesses to CommBank Business Benefits Finder, where you can find “90 government grants and areas of assistance to businesses.” Kerryn also suggested small businesses explore the CommBank Small Business hub to find tools and resources to help navigate the current cost-of-living environment.
Thomas Bligh, Grants Development Consultant at Grants Office Australia, recommended state government websites, and said he was a big fan of the Energy Efficiency Grants for Small and Medium Sized Enterprises in particular. However, he cautioned against using ChatGPT to write your grant applications, as it “hallucinates” and “makes things up”.
This is just a taste of the advice and insights that got business brains buzzing on Day One of the SmallBiz Week conference, with many more to follow from Day Two.
Find out more about small business resources, support, tools and resources at commbank.com.au/smallbusiness
The Commonwealth Bank (ASX:CBA) is one of Australia’s leading providers of personal banking, business and institutional banking and share broking services. With more than 15 million customers and a history spanning more than a century, the Group’s purpose is to build a brighter future for all. The Commonwealth Bank is Australia’s leader in digital banking and maintains the largest branch network across the country. For more information on Commonwealth Bank, visit commbank.com.au/business.
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