There are two words most small business operators wish they would never have to hear again.
No, not ‘tax time’, but ‘new website’.
Because as much as websites represent an exciting channel to market, a source of free leads and ultimate proof of capability, the truth is to most smaller business operators, a new website is a source of considerable pain when dealing with the myriad of technology, creative, content and of course, cost challenges.
Not to mention the twice daily cold calls telling them the caller is going to give them the best website this side of Silicon Valley.
Which only inspires the business operator to ask: “Well just how professional does my website actually need to be?” – particularly when there are so many vendors promoting ‘Do It Yourself’ websites. Unfortunately, many of these DIY website vendors make some pretty ambitious assumptions, like assuming you have a good eye for design, that you’re pretty handy with operating computers, that your copy will appeal to both real website visitors and search engine ‘robots’ or that you have time to bone up on what a good website actually looks like.
That’s not to say that with some reasonable skills you can’t come up with a serviceable website. But having the correct balance of design, copywriting, website structure, SEO and other skills is hard enough for professionals, let alone a business operator dabbling in it in their ‘spare time’.
“But I can’t afford to pay all of these professionals”, some of you will protest. At the end of the day, that’s a very valid argument. There is absolutely no point getting yourself into hock before you even start.
But beyond cost, there’s another key factor when it comes to working out just how much time and money to put into your website.
That factor is: how good is my main competitor’s website?
Providing a website that is better than your main competitor isn’t just a matter of ‘keeping up with the Joneses’.
There are very sound and well documented reasons to ensure this is so. Apart from attracting more visits, and in turn leads, due to better search engine optimisation, once visitors arrive at your page it’s critical to provide them with the aesthetics, content and language that is going to appeal to them.
Website visitors have been recorded as judging your website in as little as milliseconds. So it’s important when they do get to your website, you don’t make them bounce away like a scared rock wallaby.
It’s your job as a business operator to ensure the visitor stays around as long as possible, or at least as long enough to call you, email you, brief you or better still purchase from you via your website.
To do this, you need to ensure your website ‘speaks to’ your customer better than your competitor’s website. Better still, ensure your website is so good the prospect feels that you fit their bill perfectly and there is no need to search elsewhere.
In the absence of any other clear differentiator between two competitors, this fact alone may well provide the tipping point to do business with you instead of your competitor.
Given the importance of ensuring your website is better than your main competitor, it then stands to reason your investment should be ‘as much as it costs to have a better website than my main competitor’.
You can arrive at exactly what this figure is by visiting your main competitor’s website and working out how you could improve on it.
For some the answer will be a better appearance. For others it will be more professional photography. Others still, it could be a Facebook link or news feed. There are literally dozens of factors that might appeal to your prospective customer.
Ideally you’ll be able to identify at least a few areas where you can do better than that competitor. Once you know these, you can then create a briefing for your web professional so as to get a quote.
Obviously you will need to check their track record and folio to ensure they are capable of delivering the website you need. But it’s safe to say, the more competitive your industry or niche, the more you are going to have to invest to come up with a website that is going to bring in the traffic, and in turn the sales.
It’s yet another reality of doing business in the digital age.
In addition to being a leading eBusiness educator to the smaller business sector, Craig Reardon is the founder and director of independent web services firm The E Team which was established to address the special website and web marketing needs of SMEs in Melbourne and beyond.
Craig has been assisting and educating Australian smaller businesses with their marketing and website requirements since 2002 via his business The E Team.
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