Questions from the Facebook webinar

For those of you who attended the webinar last week you will be pleased to know that I will try to address your questions that we didn’t get to the on day in the next few blog posts. Some questions are quick to answer so will be here and longer ones will have a post of their own – watch this space.

1. Facebook have locked my account I can’t get into my page, what can I do?

This is one of those cases where you need to contact Facebook directly to get them to sort it out for you. Although for future I recommend ALWAYS having two admins on a page so that if one gets locked out you can still access your page.

2. Can you convert a group into a page?

Quick answer is no. You need to start a page and then ask the members of your group to move over.

3. How do I add a coupon?

This depends how you’d like it to be seen. You can use the FBML tab and add a coupon the same as you would add a welcome tab (instructions are here). Alternatively, you can use the coupon feature that Wildfire app’s offer but you have to pay for it to run, however it does mean that people can share the coupon with their friends.

4. Where do you go to find someone to build a Facebook app?

Facebook has a list of preferred developers who you can contact. Alternatively, if there is an app you have seen that you like and you want to get something similar built you could contact the developer directly.

5. Can I ask people to go into our stores with proof of age to receive a free product?

Yes basically, as long as you are allowed to legally give out your product for free. You can post on the wall or create a welcome tab where they print it off and take it in to get the freebie.

6. Some companies can flood Facebook and become annoying. How often would you recommend making a post?

Research shows that you will get the same results if you post daily or weekly, it is all about the quality of what you post. You need to post consistently, so not five times one week and nothing for three weeks. Work out what will work best for you that you can maintain and go with that and make sure each post is adding value to your readers.

7. Our info tab only lets us input limited details – is there a way to include products/services rather than just opening times and parking/public transport?

The information you have to fill in on your info tab depends on the type of page you choose when you set it up. Unfortunately, Facebook hasn’t set up great options for some pages in terms of info. You will find that in the public transport box you can put as much text as you want, it is best to use that to put information about the business and products. Once you have your info in there people won’t really see the public transport side heading, they will be reading what you have written.

Next week I will cover more of your questions. In the meantime you can post them on the Social Rabbit Facebook page if you can’t wait. Plus if you need more help with your online marketing check out an event I am running in September in Sydney www.smallbusinessinternetmarketingsecrets.com.au.

Lara Solomon is the founder of Mocks, mobile phone socks www.MyMocks.com, founder of Social Rabbit – your guide in the world of social media www.Facebook.com/SocialRabbit and author of ‘Brand New Day – the Highs & Lows of Starting a Small Business’. Lara’s business LaRoo was the winner of the NSW Telstra Micro-Business Award in 2008.