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IT trends in the mid-market

Australian mid-market businesses are mostly in the dark on best practice in IT service management according to a new bi-annual report by IDC Australia for IT supplier Brennan.

The study found that 60% of IT managers in mid-market companies – which spend on average $196,000 in IT and $102,000 in fixed data communications a year – are not aware of, or have no plans to implement, IT Information Library (ITIL), which is considered as the world’s best practice in IT service management.