Aussie small businesses and consumers are spilling the beans on their financial services grievances in record numbers since the launch of a new watchdog last month.
The Australian Financial Complaints Authority, which opened for business in November, has fielded a total of 6,522 complaints so far, 460 of which were from small businesses.
The figures represent a 47% increase in complaints compared to AFCA’s three predecessor schemes combined, suggesting that fed up banking and financial services customers are becoming more outspoken.
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