The Commonwealth Bank is well placed to challenge the business banking dominance of the National Australia Bank, according to a new survey of business banking customer satisfaction compiled by research firm DBM.
CBA was ranked first or equal first in three of the four categories covered by DNB, coming out on top in the small business category ($1-5 million in revenue), the medium category ($5-50 million) and the large category (over $50 million).
ANZ was the top-ranked bank in the micro-business category, which covers businesses under $1 million.
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James was the editor and publisher of SmartCompany and LeadingCompany for five years. He is now the Australian Financial Review‘s companies & markets editor, and a former BRW editor.
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