Wednesday 7 September

The customer is always right, right? If so, many Australian businesses have some serious customer service problems. A recent study found that one in 10 consumers feel that businesses don’t care about them, a proportion that has worryingly doubled over the past year. So what can you do to appease these increasingly irate purse-string […]

Oliver Milman 06 September, 2011

Oliver Milman

The customer is always right, right? If so, many Australian businesses have some serious customer service problems.

A recent study found that one in 10 consumers feel that businesses don’t care about them, a proportion that has worryingly doubled over the past year.

So what can you do to appease these increasingly irate purse-string holders? And where are Aussie start-ups going wrong in the first place?

Today, we explain the six key things you have to get right to improve your customer service.

Elsewhere, we have news of a new collaborative working space for start-ups in Melbourne and mentor Vicki Crowe has some HR advice on how to deal with a tardy employee.