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Sendle cuts shipping costs for businesses by up to 30% in response to lockdowns

Delivery service Sendle is offering small businesses discounts on delivery rates of up to 30% until after Christmas in response to the pandemic.
Lois Maskiell
sendle
Cassandra Leever, co-founder of Pali Baskets. Source: supplied.

B Corp delivery service Sendle is supporting Australian small businesses trading amid coronavirus restrictions by offering discounts on delivery rates of up to 30% until after Christmas.

Sendle announced the pandemic relief package on Monday in response to the effects of ongoing lockdowns in NSW, Victoria and the ACT on businesses.

Cassandra Leever, co-founder of Pali Baskets, has been using Sendleโ€™s door-to-door delivery services since she founded her business in Melbourne about three years ago.

Leever says the shipping discounts come at a much needed time, considering she will be relying on online sales over the next few months.

โ€œEven small discounts do really make a difference,โ€ Leever tells SmartCompany.

Businesses using Sendleโ€™s standard plan will get up to 15% off shipping rates for same city and national deliveries, making the cost of sending a 3kg parcel within Melbourne $10.07.

Sendle has also cut shipping rates for deliveries on its premium plan by up to 16% for same city and nation-wide locations, making the cost of sending a 25kg case of Shiraz from Brunswick to Berwick in Melbourne $6.95.

Businesses using Sendleโ€™s pro plan will get a 30% reduction in shipping rates if they send a 5kg parcel from Sydney to Melbourne.

Pre-COVID-19, Pali Basketโ€™s online sales were about 35% of total sales, with the majority made in-person at markets, Leever says.

โ€œIn the last year, our online sales went up 400% because we had the time to channel into marketing,โ€ she adds.

Leever expects online sales to remain high during the Christmas period and says cheaper shipping fees in December will be โ€œhugely helpfulโ€.

Since Melbourne entered lockdown in mid-July, weekly parcel volumes at Sendle have increased by 30% compared to the six weeks earlier.

In Sydney, weekly parcel volumes jumped by a staggering 69% after the city entered lockdown on July 26.

Eva Ross, chief marketing and customer officer at Sendle said the company decided to create a pandemic package to give small businesses a helping hand.

โ€œSmall businesses are the backbone of our economy and they need our support, now, more than ever before,โ€ Ross tells SmartCompany.

โ€œSendle was designed to serve small businesses… and weโ€™re continuing to live by this today.โ€