Owning your screw-ups: One thing all businesses can learn from Bryce Courtenay

One of the handiest things I ever learned came from a chance meeting with author Bryce Courtenay, when I was a clueless wannabe.

He was a lovely guy and generous with his time. And one tip from him fixed a ton of rank amateur moves I was making.

He used it in sales, but it applies to almost any area of work. And life. Anywhere you need to persuade people. But first, a bit of backstory.