Five lessons on scaling your customer service from Smart50 winner Foodbomb

Face-to-face conversations and phone calls with users helped Foodbomb build its award-winning platform — but they aren’t practical at scale.

Stephanie Palmer-Derrien 01 September, 2021

The hospitality sector is one that’s built on strong relationships; on handshakes, trust and knowing your neighbours. In a lot of ways, it’s pretty traditional like that.

So when Foodbomb came onto the scene to simplify the venue-supplier relationship through tech, it was important for founders Paul Tory and Josh Goulburn to bring those business owners along on the journey. That meant meeting face-to-face, jumping on the phone and asking for input, all to be sure their product would actually be useful.