Give them a pay rise
The downside: A $2000 pay rise may equate to an increase in take-home pay of only say $25 per week to your employee – not ground breaking. Plus, you’re then committed to that extra $2000 ongoing.
Give them a bonus
The upside: A bonus is a one-off. It’ll mean a lump sum goes to your employee (to some this is much more exciting than a trickle feed of $25 per week). It’s also not an ongoing commitment.
The downside: A lump sum payment can be harder on your cashflow.
Public praise
The downside: Some people can get really embarrassed and you can be seen to be playing favourites.
The upside: For those that love the spotlight, this praise in front of their colleagues can be worth more than gold.
Private praise
The upside: This is so easy to give, as long as you remember to do it and are sincere.
The downside: The words “come into my office, I want to talk to you” may initially strike fear into your staff if they are more used to fire coming from your tongue than praise.
Home style praise
Sending a heartfelt card or letter home to a staff member’s parents (for Gen-Ys) or to their partner or kids is a gorgeous way to show your appreciation.
The downside: Sending the same letter to all your staff is just lazy and you’ll get busted.
The upside: Having your staff member’s family feeling awesome about where their relative works and what type of person they work for.
Gifts galore
The upside: A well thought out gift is remembered and talked about, cultivating a stronger culture for your organisation. Using the “magic form” we developed in our organisation is an ideal way to get the low down on what would really delight your staff. Want a copy? Contact me here and I’ll send it to you.
The downside: A lame impersonal gift does nothing to cultivate the relationship going forward.
More responsibility/promotion
The upside: If you chose the right person to move forward in your organisation, they’ll grow and shine with the responsibility.
The downside: Promote a person not yet ready into a management role and you’ll not only have issues with that person but with all they manage.
Flexibility
The staff member who knows that they can take off an afternoon to watch their kid’s swimming carnival and make it up later tends to value the organisation a lot more than the rigidity of always adhering to the letter of the law.
The upside: Adding flexibility such as the above example, or allowing a staff member to start an hour early, or offering a day off per year for your staff to do charitable work, can be easily implemented.
The downside: It takes management to monitor this to ensure flexibility doesn’t equal you being walked all over.
Train them/develop them
One of the greatest compliments you can give to a staff member is to say “I appreciate you and I want to see you develop and grow”. Easy ways to do this? Get a speaker/trainer into your office, do a training session yourself, go buy a book or buy one for each of your team members or set up a training library your staff can borrow from at any time.
Your time
One of the biggest complaints by staff in my experience is that “my manager doesn’t listen to me”.
The upside: It’s easily fixed if you know about it, and care to take the time.
The manager’s dilemma?
You now have to pick the right reward for each of your individual team members. For the introverted person, public praise could be the worst thing they can think of. For some, throwing money at them when all they really want is a heartfelt thanks could be a huge insult.
It’s not easy to reward appropriately, but the best managers try and try again until it becomes another skill in their talent war chest.
Kirsty Dunphey is the youngest ever Australian Telstra Young Business Woman of the Year, author of two books (her latest release is Retired at 27, If I can do it anyone can) and a passionate entrepreneur who started at age 15 and opened her own real estate agency at 21. Currently Kirsty heads up www.reallysold.com the premium online copywriting site for real estate agents and is a co-director of Elephant Property www.elephantproperty.com.au Launceston, Tasmania’s only boutique real estate agency purely for investment property owners. Kirsty’s other ventures are outlined at her website www.kirstydunphey.com where you can also sign up for her newsletter.
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