In retail, success has five S’s

One of the simplest and most effective things I have learnt in business was while I was attending the general manager’s course at the Australian Graduate School of Management (AGSM) almost 20 years ago. I’d studied a management diploma at Henley, begun an MBA and taken executive courses in finance and strategy in several countries. Plus I’d been a senior executive in large corporations for more than a decade. But this learning was still a light bulb moment for me.