eBook: Customer service trends report

Keen to start setting your team up for future success?

With widespread change and increased pressures comes new opportunities to rethink, reassess, and reinvent. The savvy businesses that are embracing change and adapting their customer support tools, technology, processes, and recruitment are thriving.

Ultimately, it’s the businesses who embrace change and update their tools, strategy, and mindset who will attract, engage, and retain customers for years to come.

This report examines the top five trends disrupting the customer support industry and provide tips on how to provide world-class support to both customers and your team in the new support landscape, where so many rules have been rewritten.

Download the report to access the top five customer service trends for 2022 according to a survey of 1,000+ global support managers and leaders.

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About our partner

Intercom

Intercom is a customer communications platform that helps businesses build better customer relationships, and features the world’s best Messenger. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for sales, marketing and support teams. Intercom brings a more personalised experience to all business-customer communication, powering 500 million conversations per month and connecting four billion unique users worldwide across 25,000+ paying customers — including Atlassian, Amazon and Lyft.